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Contact Us
At qualitytoolshop, we are committed to providing prompt, clear, and helpful customer support. Whether you have a question about a product, need help with an order, or simply want to give feedback, our support team is here to assist you.
1. Customer Support Channels
You can reach us through the following methods:
📧 Email: support@qualitytoolshop.com
🕒 We aim to respond to all inquiries within 24–48 business hours.
📞 Phone: 852 55150300
📍 Business Address:
ENDA TRADING CO., LIMITED
RM D5, 5/F
King Yip Factory Building
59 King Yip Street
Kwun Tong
Hong Kong
🌐 Website Contact Form:
Visit www.qualitytoolshop.com/contact to submit an inquiry directly through our website.
2. Support Hours
Our support team operates during the following business hours:
Monday to Friday
9:00 AM – 6:00 PM (EST)
We are closed on weekends and public holidays, but you may still submit messages—we will respond on the next business day.
3. Order Inquiries
For questions about your order, please include the following in your message:
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Order Number
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Name and Email Used at Checkout
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Description of the Issue
This helps us resolve your issue more efficiently.
4. Product Questions
If you have questions about our products before making a purchase—such as compatibility, specifications, or usage—please don’t hesitate to contact us. Our experts are happy to help you find the right tool for the job.
5. Returns, Exchanges & Warranty
For returns or warranty inquiries, please refer to our Return & Exchange Policy and Warranty Policy. You may also email our support team for assistance with initiating a return or claim.
6. Business & Bulk Orders
Interested in bulk or wholesale purchases? Please reach out to support@qualitytoolshop.com for pricing, availability, and custom tool bundle options.
7. Feedback & Suggestions
We value your feedback. If you have ideas on how we can improve our products or service, let us know. Many of our improvements come from customers like you.
8. Response Commitment
We are committed to responding to all inquiries as quickly and thoroughly as possible. Please allow up to 48 business hours for complex issues or during periods of high volume.