Return & Exchanges

At qualitytoolshop, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return or exchange within 30 days of receiving your order, provided that:

The item is unused, unmodified, and in its original packaging
All accessories, manuals, and components are included
Proof of purchase (order confirmation or receipt) is provided

2. Non-Returnable Items

The following items are not eligible for return or exchange:

Items marked as Final Sale or Clearance
Custom toolkits or made-to-order products
Used or damaged tools due to improper handling
Gift cards or promotional items

3. Return Process

To initiate a return, please contact us at support@qualitytoolshop.com with:

Your order number
The item(s) you wish to return
Reason for return (optional but helpful)

We will reply within 1–2 business days with return instructions and a return shipping address.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or due to our error.

4. Exchanges

We are happy to exchange defective or damaged items. Please contact us within 7 days of delivery and provide photos or a description of the issue. We will offer a replacement or equivalent solution.

5. Refunds

Once we receive and inspect the returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping charges are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

First check your bank account again
Then contact your credit card company (it may take time before your refund is officially posted)
If you’ve done all of this and still haven’t received your refund, contact us at support@[yourdomain].com

7. Damaged or Incorrect Items

If your order arrives damaged or contains the wrong item, contact us immediately at support@qualitytoolshop.com. Please provide:

Order number
Photos of the item and packaging
Description of the issue

We will work quickly to correct the issue at no cost to you.

8. Return Address

Returns must be sent to the address provided in our return authorization email. Do not return items without prior approval.

9. Contact Us

For any questions regarding returns or exchanges, reach out to us at:

📧 Email: support@qualitytoolshop.com
📍 Address: ENDA TRADING CO., LIMITED
RM D5, 5/F
King Yip Factory Building
59 King Yip Street
Kwun Tong
Hong Kong
🌐 Website: www. qualitytoolshop.com